Frequently Asked Questions

• What is GTS?
• What are the transportation management services your company provides?
• What is the history of your company from start-up to present?
• Who are GTS’ current clients?
• What shipping modes are available through your freight transportation management programs?
• Who actually transports my products?
• Why should I use the shipping solutions offered by GTS?
• What are the benefits of using the services offered by GTS?
• What kind of savings can I expect?
• Will you do an analysis of my freight bills so I can see how much I can save?
• How do I enroll in the program?
• Once enrolled, how do I order shipping services?
• Does GTS offer customer service?
• I have a lot of critical shipments.  Can GTS handle these?
• How can I get information about my shipments?
• What shipping options do you offer for small package shipments weighing less than 150 pounds?
• Do you offer any other small package programs?
• Whom do I call for more information about a specific transportation management program offered by GTS?

What is GTS?

GTS is a non-asset based third party logistics (3PL) company providing comprehensive transportation management services to clients around the world.  Operating from a centralized Logistics Control Center (LCC) in Hudson, Ohio, GTS is a single source, full-service freight transportation provider.  

What are the transportation management services your company provides?

GTS offers dynamic freight transportation management services at a lower operating cost and a quicker startup timeline.  We handle all shipping requirements for both inbound and outbound activity. GTS has access to hundreds of transportation providers in all modes.  Our services include: shipment planning, carrier management, shipment execution, optimization, track and trace, freight bill audit and pay, consolidated invoicing, carrier performance, and reporting. 

What is the history of your company from start-up to present?

Founded in 1995, the first year and a half of our operations focused on a group buying approach for a collective group of clients.  However, after surveying client transportation needs in 1997, the company adopted the service center concept to handle all transportation management services.  Through the company’s proprietary operating system, the company began handling client freight transactions, including rating (pricing), routing (carrier selection), dispatching, and settlement of freight invoices.  Today, GTS is the non-asset based, third-party logistics outsourced transportation management segment of Roadrunner Transportation Services, Inc. (NYSE:  RRTS).

Who are GTS’ current clients?

GTS works with thousands of companies around the world of all sizes and needs.

What shipping modes are available through your freight transportation management programs?

Shipping modes available through GTS include:

• Less-than-truckload (shipments less than 5,000 lbs.)
• Partial to full truckload (shipments more than 5,000 lbs.)
• Air freight (shipments require the fastest possible transit times)
• International
• Parcel
• Expedited

Who actually transports my products?

GTS has built strong relationships with a large pool of qualified and capable regional, national, and international carriers.  We stringently screen and choose our carriers based upon several metrics including industry relationships, coverage, claims ratios, and financial wherewithal.

Why should I use the shipping solutions offered by GTS?

Our shipping solutions are a powerful combination of savings and service.  We analyze available resources and identify the optimum routing and rating that result in the ultimate satisfaction of our clients.  GTS is able to attain the best savings available for each client based on their unique shipping requirements, often with the same carriers you use right now.  We give you more leverage with the carrier community through our negotiating skills, insider knowledge of the freight industry, and solid relationships in the business. 

What are the benefits of using the services offered by GTS?

We’ll customize a complete transportation program that is just right for you and you can expect:

• Savings – You’ll see an immediate impact on your costs of goods and profit margins. 
• Control – We identify true and accurate delivery dates and the right mode of transportation for each shipment.
• Convenience – We audit your freight bills and consolidate them into one weekly electronic invoice.
• Information – We capture complete data about your company’s shipments and offer useful management reports to further improve your shipping process.

What kind of savings can I expect?

GTS has achieved impressive bargaining power with major carriers – power it puts to work for you to increase your bottom line.  Whether you ship daily, weekly or monthly, our proven program can help you reduce your transportation costs by 10 to 35 percent.

Will you do an analysis of my freight bills so I can see how much I can save?

GTS will develop a FREE savings analysis on your initial inquiry.  Provide us with a sample of paid freight bills.  We will analyze and develop a program for improved service and reduced cost. This analysis can include all or a portion of your freight requirements.  Let us show you how much you can save by becoming one of our valued clients.

How do I enroll in the program?

There is no cost to enroll and no minimum usage requirements.  Call GTS toll-free at 800.689.6255, ext. 280.  We will fax or e-mail an enrollment form to you. 

Once enrolled, how do I order shipping services?

Orders may be placed via phone, fax, or e-mail.    In addition, our clients have around-the-clock access to our Web based transportation management system for quoting, ordering, and real-time, in-transit track and trace.

Does GTS offer customer service?

Our Logistics Control Center provides immediate service, anytime.  We’re fast and reliable and you can count on expert assistance from our skilled transportation specialists.  We’ll do whatever it takes to meet your transportation needs and exceed your expectations.

I have a lot of critical shipments.  Can GTS handle these?

Through our comprehensive, global network of shipping sources, even the most critical deliveries are easily managed.

How can I get information about my shipments?

You can call our Logistics Control Center for information about a particular shipment, including its current delivery status and location.  We also offer our clients online tracking and tracing options.

What shipping options do you offer for small package shipments weighing less than 150 pounds?

If you are interested in more information on small package shipping services through FedEx, please call GTS at 800.689.6255, ext. 280.

Do you offer any other small package programs?

Every organization is looking for a new and creative way to employ best business practices while increasing profitability.  The core services offered through GTS Parcel Solutions have created a business model to assist decision makers in achieving increased profitability in the small package environment while producing measurable data/results.  Our model focuses on three key areas:

• Carrier negotiation – identify immediate potential savings directly to bottom line
• Shipment monitoring – weekly monitoring to insure carriers are auditing and billing accurately
• Reporting – weekly summaries to measure desired results and actual savings

Whom do I call for more information about a specific transportation management program offered by GTS?

The GTS business development team is well informed about the wide array of services we offer and are happy to help determine how we can best serve you.  For shipments more than 150 pounds, call 800.689.6255, ext. 280 or send an e-mail to gtssales@onestopshipping.com.